Customer support
Designed for Team to spark real collaboration and high-energy learning.
Guess the Support Disaster
Spark curiosity by revealing three real-life customer support mishaps—only one actually happened. Teams guess which is true before you reveal the answer and story.
Tap to view the full activity.
Why this works
Curiosity gap and prediction mechanics make people eager to find out the truth, building engagement and memory.
Myth Smash: Customer Support Edition
Expose common misconceptions. Read bold statements about customer support; everyone votes true or false before you reveal the reality.
Tap to view the full activity.
Why this works
Revealing misconceptions makes learning sticky and triggers surprise, which leads to better retention.
Quiet Confession: One-Line Support Story
Invite everyone to anonymously write down their most unusual customer support request or challenge on a sticky note. Mix up and read a few out loud.
Tap to view the full activity.
Why this works
Low-pressure, anonymous sharing brings everyone in without public risk, and creates empathy over shared experience.
Fast Track: Rapid-Fire Support Choices
Turn the room high-energy with a series of quick dilemmas: You’re the support agent, choose A or B. Everyone votes instantly for each scenario.
Tap to view the full activity.
Why this works
Rapid voting and instant choice make the room lively, and seeing different opinions sparks discussion.
Support Fork in the Road: Real-Life Dilemma
Present a concrete support dilemma: Your company shipped the wrong product to a customer who discovered it after unboxing. Teams must pick a response and justify it.
Tap to view the full activity.
Why this works
Facing realistic tough choices helps learners practice decision-making and analysis, not just theory.
Why It Matters: Personal Connection Challenge
Ask everyone to pick a customer support interaction they’ve had (as a customer or agent). In pairs, share how that experience shaped their idea of what good support means.
Tap to view the full activity.
Why this works
Personal reflection linked to active sharing helps internalize learning and makes it emotionally relevant.
Sign up to unlock 3 more activities
Get the full pack, facilitation flow, and more ready-to-run ideas.