Customer support
Designed for Team to spark real collaboration and high-energy learning.
Customer Support Detective
Kick off with a quick mystery: reveal snippets from three real customer complaints and have the group predict which one led to a viral social media incident for a tech company.
Tap to view the full activity.
Why this works
Predicting before reveal sharpens curiosity and primes attention for the real answer, making the learning stick.
Support Myth Smackdown
Expose customer support myths by reading out strong claims and having the group vote true or false before the reveal.
Tap to view the full activity.
Why this works
Revealing common myths helps root out deep misunderstandings and primes the group for accurate knowledge.
The 10-Second Story Share
Invite everyone to share, in just one sentence, their most memorable customer support experience—good or bad—no details, just headlines.
Tap to view the full activity.
Why this works
Short, low-pressure sharing creates connection and primes the room for participation without fear of being put on the spot.
The Fastest Fix: Group Showdown
Split the room into two teams. Flash up a tough support scenario: 'A customer’s data disappears after an app update.' Teams have 90 seconds to pitch their top two actions to win back trust.
Tap to view the full activity.
Why this works
Intense group participation, rapid thinking, and peer comparison bring high energy and real-life urgency.
Choose Your Own Response Adventure
Present a dilemma: 'A customer demands a refund for a late pizza delivery, but GPS shows the driver followed instructions. Do you (A) offer full refund, (B) partial credit, or (C) explain and refuse? No right answer—debate in table groups.
Tap to view the full activity.
Why this works
Real-world dilemmas mimic actual thinking needed on the job and generate memorable discussion and perspective-taking.
Support Superpower Reflection
Have each person choose the one customer support skill they admire most—real empathy, quick solutions, or patience under pressure. Then, they secretly rate themselves 1–5 and share just their number with a partner.
Tap to view the full activity.
Why this works
Active self-assessment and social comparison boost motivation by making participants reflect on personal strengths and growth areas through peer conversation.
Sign up to unlock 3 more activities
Get the full pack, facilitation flow, and more ready-to-run ideas.