How to Drive Adoption of Complex Enterprise Software in Low-Tech Sectors
Designed for Customer Success Managers and Implementation Specialists responsible for onboarding clients in manufacturing, logistics, or construction sectors with limited digital literacy to spark real collaboration and high-energy learning.
A 90-minute hybrid workshop for frontline Customer Success and Implementation professionals. Attendees frequently face slow adoption, disengagement, and skepticism from clients in traditional industries where paper and legacy processes dominate. The session is designed for immediate skill transfer, combining live virtual and in-person cohorts, each struggling to drive engagement in digital tools.
Tech Adoption Mystery Poll
Kick off with a live anonymous poll: 'Which of these is the biggest reason clients don’t use your software?' Display surprising answer distributions—like 'They don’t see how it fits their daily routine.' Invite participants to share a quick reaction to the top answer, sparking curiosity about hidden adoption blockers.
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Why this works
Curiosity and mystery prime the brain for learning, helping professionals look beyond obvious surface issues. Immediate data builds psychological safety.
Adoption Myth-Busting Bingo
Hand out physical or virtual Bingo cards with common misconceptions ('Users can’t learn', 'Change takes too long', 'Only young people adopt tech'). When a facilitator reads a myth, participants mark it off—and anyone with Bingo shares a real story where that myth was proven wrong.
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Why this works
Misconceptions block effective strategy. Revealing—and debunking—these myths helps teams challenge assumptions and unlock creative solutions.
Silent Needs Sketch Pad
Give each participant a blank sheet or digital canvas. Ask: 'Sketch the daily workflow of a client who’s never used digital tools.' No talking—just sketch. After 2 minutes, share sketches anonymously and discuss what stands out about their needs.
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Why this works
Low-pressure, creative tasks encourage participation from introverts and reduce performance anxiety, while visual thinking surfaces real user pain points.
Workflow Relay Race
Divide into small teams and run a fast-paced relay: each person adds one practical step to an onboarding plan for a low-tech client (e.g., 'Send a paper cheat sheet', 'Visit in person'). Teams compete to build the most client-centric onboarding sequence in 5 minutes, then present for applause.
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Why this works
Energetic, collaborative activities boost engagement and reinforce teamwork. Competition sparks creativity and urgency, making solutions memorable.
Dilemma Debate: Paper vs Digital
Pose the real dilemma: 'A major client insists on paper records, but you need them to use your software for compliance.' Half the room argues the client’s side, half argues the company’s. After 5 minutes, switch sides. Debrief on emotional drivers and practical solutions.
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Why this works
Role reversal and dilemma debates build empathy and expose real-world complexity. Switching sides deepens understanding and reveals hidden motivations.
Personal Adoption Story Map
Invite participants to reflect on a time when they themselves resisted a new tool or process. On sticky notes or in chat, write: 'What made you hesitant? What helped you change?' Collect and arrange answers into a story map, drawing parallels to client journeys.
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Why this works
Active reflection creates personal relevance and empathy. Mapping stories helps bridge the gap between our own and our clients’ resistance and transformation.
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